FAQ's

Frequently asked questions

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, please review our policy below.

Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all accessories, manuals, and components originally provided.
Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Clearance, final-sale, or non-refundable items clearly marked at the time of purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect item.

We will review the claim and, where appropriate, provide a replacement, repair, or refund.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.
We will cover return shipping costs if the item is damaged, defective, or incorrectly supplied.
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to the original payment method.
Processing may take 5–10 business days, depending on your financial institution or payment provider.

Shipping fees are non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must be returned in accordance with this policy.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Where required by law, customers may be entitled to remedies including repair, replacement, or refund for products that are faulty, unsafe, or otherwise fail to meet statutory consumer guarantees.